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FAQ

Frequently Asked Questions

What does the tour include?

 

Our standard 1 hour and 2 hour ATV tour includes:

-Safety Helmet

-Sunscreen

-Insect Repellant

-Poncho (if raining)

-Training session

What should I wear?

We want you to be comfortable and being in the Tropics we know how hot it can get specially during Summer so all we ask is to wear closed shoes.

During dry months some parts of our tracks can be dusty. We provide you with glasses but you are welcome to bring your own. We also have cool bandanas available for purchase but you can bring your own.

What should I bring?

Most of our ATVs are fitted with a box where you can take a small bag, your camera and bottled water. If you have more gear, you can leave it in our locker.

What can I get at your premises?

We have bottled water, soft drink and juice available for purchase. You can also purchase other souvenirs like our bandanas and even cutting boards made from timber responsibly sourced from our secluded estate.

What are your payment methods?

You can pay for your tour online when booking on our website. You can also pay on the day of your tour, either cash or EFTPOS. 

For bigger groups booking a full day tour or private tour/ event we may require a deposit.

Can we double on the ATVs/ take passengers?

 

Unfortunately but for your safety we are not allowed to double on the ATVs. We understand that sometimes parents want to make sure their kids will be safe but we follow the manufacturers instructions and insurance guidelines which tell us not to double on the ATVs.

 

We are experienced and have operated for 5 years with no records of accidents so trust our tour guides if they take your kids on our buggy.

I have never driven an ATV, a bike, or a car or any vehicle...

Our ATV rainforest experience is suitable for beginners. We have set up our bikes so all you have to use is your hands. You won't have to worry about your feet, they'll stay in one position during the whole tour. 

As our maximum speed is 15kph, our tour guide will lock the bikes in one gear. If you are experienced and our tour guide deems it necessary, he/she will let you change from first to second gear during the tour. Remember we are not racing, we are exploring a unique environment at a relaxed pace.

Before the tour we will also explain how to operate the bikes and give you some tips to make the journey safe and fun. We will go for a practice ride on a easy path where you will get to accelerate, turn and stop to get ready for the tour. Our tour guide will make sure everyone is ready before heading for the actual tour.

What happens if I cannot ride the ATV?

 

This doesn't happen very often but if you have done your best and still can't manage to ride the ATV safely, our tour guide will ask you if you still want to join the tour in our buggy. Our tour guide drives the buggy, you get to enjoy the tour and not worry about anything else.

What happens if I break the rules?

 

We have an impeccable record and hope to keep it that way so we need all our visitors to follow the instructions given by our tour guides. If you fail to abide to our rules of no speeding, no fish-tails, no burnout, no standing while riding then you will be stopped from riding and no refund will be given. 

How do I get to your location?

 

If you are travelling on Skyrail, you can meet us conveniently at Skyrail's Barron Falls Station.

If you are travelling by car, you can find us on 1015 Kennedy Highway which is opposite Rainforestation or find our location on Google Maps.

If you plan to take public transport (John's Kuranda Bus or TransNorth) you can ask the driver to drop you at our front gate opposite Rainforestation where our tour guide will meet you.

 

If none of these options work for you, we can also arrange a free-pick up from Kuranda Village (meeting point Information Centre). Please contact us before booking the ATV tour as seats are limited.

Timing ATV tour with a Skyrail journey

From Skyrail Smithfield

Please allow 1 hour of travel from Skyrail Smithfield/ Caravonica Station to Skyrail Barron Falls Station (our meeting point is next to the Interpretive Centre). You get time to explore Red Peak Station and Barron Falls Station as well. After the tour, our tour guide will take you back to Barron Falls Station so you can continue your travel to Kuranda Village.

From Skyrail Kuranda

Please allow 15 minutes of travel from Skyrail Kuranda to Skyrail Barron Falls Station. After the tour, our tour guide will take you back to Barron Falls Station so you can continue your travel down the mountain to the Smithfield/ Caravonica Station. Expect to finish your journey in 45- 60 minutes. If you have made arrangements for a transfer please make sure to allow enough time.

I am still confused about timings to combine your ATV tour with the Skyrail experience

If you have already read our suggestions on Skyrail timings but are still not sure please contact us directly (e-mail, phone call, Whatsapp) so we can guide you. We are also happy to book your Skyrail/ Transfers/ Kuranda Scenic Railway tickets at no extra cost.

What is the minimum riding age for ATVs?

Kids must be 10 years old to be able to ride on their own. We have no maximum age, our oldest driver so far was 74 years old!

My kid is just a few days from turning 10 (minimum riding age), can they still ride on their own?

We know how exciting is for kids to be able to ride on their own but safety is also #1 for us so our tour guide will determine if your kid will be able to ride on his/her own. Even if they have previous experience on bikes, they will receive an induction and training session before the tour which will help the tour guide determine if they can ride safely.

In case they cannot do it, they will join the tour in our buggy which is driven by the tour guide.

What is the minimum age to join in the buggy?

We have no minimum age restrictions so we will leave it up to you. If you think your little one will be comfortable and enjoy this experience you are welcome to join. However, we will ask you to sit with your child if he/she is 4 years or younger. Kids under 4 years old do not pay but the adult accompanying them will.

Can other people come with me if they are not joining the tour?

We would love to welcome all visitors but unless you have booked a tour there is not much else for them to do. We cannot allow people to walk freely on their own as being on a natural environment carries inherent risks.

 

We hope to be able to develop other activities in the near future as we have so many plans to enhance our rainforest experience! In the meantime, we would suggest they visit Kuranda Village or surrounds while you enjoy our tour.

1015 Kennedy Highway, Qld, 4881

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© 2019 by Kuranda Rainforest Journeys